About Us

MISSION & VISION STATEMENT

  • TO DELIVER WORKPLACE ENVIRONMENT SAFETY, EFFICIENCY AND RESULTS
    THROUGH QUALITY, INNOVATIVE AND FUNCTIONAL PRODUCTS.
  • AUSTRALIA’S FINEST CUSTOMER SERVICE.

CODE OF CONDUCT

• WE ARE COMMITTED TO PROMPT DELIVERY OF SAFETY, EFFICIENCY AND RESULTS TO OUR CLIENTS
• WE WILL ATTEND TO CUSTOMER SERVICE ENQUIRIES WITH 24 HOURS – AUSTRALIA WIDE
• WE WILL PURSUE IMPROVEMENT AND EXCELLENCE THROUGH CONTINUED TRAINING – AND OUR CLIENTS TO RECEIVE THE BENEFITS.

VALUES

• HONESTY
• LOYALTY
• OBEDIENCE
• INTEGRITY
• WORK ETHIC
Corporate Profile

FACILITIES

With the original business founded in 1998, Lonsdale Merchants is a locally owned organisation,specializing in:

  • Mega sweeping solutions and other materials handling attachments
  • Dust suppression equipment – Hydraulic and Programmable Water Cannons, Industrial Wate Cannons, Water Monitors,  Spray Valves.
  • Fire Fighting equipment – Hose Reels, Hoses, Water tanks, Water Pumps, Slip on Fire Fighting Units, Spray Valves, Water Cannons.
  • Cutting edges, Grader Blades, Ripper tynes, Bucket teeth and wear plate engineering
  • High Pressure Cleaners for Truck and Vehicle Washdown, Graffiti Removal

FINANCIAL STABILITY

The sound financial health of Lonsdale Merchants is due to the practice of several key business principles:

  • vertically integrated structure
  • unencumbered plant and equipment
  • expansion through internal growth
  • a stable and loyal workforce, reflecting genuine concern for the well-being of every employee
  • substantial monetary and tangible assets
  • contract agreements guaranteeing customer satisfaction.
  • expedient installations with long-term warranties guarantees

OWNERSHIP

The business is privately owned with family members holding key positions in five divisions:

  1. marketing, design and development
  2. projects and sales
  3. production
  4. operations, administration and OHS
  5. finance and management

CUSTOMER BASE

We continue to serve various business types, including; mining and quarry corporations, sand and soil yards, recycling yards, grain handlers, local governments, marine, logging and timber yards, concrete yards, road maintenance.

COMMITMENT

Lonsdale Merchants  commits to have a system in place whereby any warranty and service calls are immediately documented and addressed with repair dates fixed, advised and carried out for all products supplied accordingly. Lonsdale Merchants Group ensures delivery of goods within timeframes specified is primarily upheld. with over a decades of experience in providing quality goods and service to the society for solutions to help achieve safety, efficiency and results. Lonsdale Merchants Group have developed ample capability and flexibility to facilitate the high quality product and service all deserve and as necessary.

COMMITMENT TO SERVICE

Offering world class products, personalised attention to detail and execution is the central Lonsdale promise Lonsdale Merchant Group intention is to supply to our customers products of high quality which meet their requirements, coupled with the first class service & respect every individual is worthy of. Lonsdale Merchants focuses on an enduring relationship, from which both parties will continue to benefit…not a quick deal. we take the time to understand the way the client operates, their vision and values…we believe that the right questions will always lead to the right answers.

HEALTH AND SAFETY

Health and safety is considered paramount to protect our employees and clients interests and operations. promotion of and compliance to OHS standards is implemented through independent auditing with full documentation available.

OUR ENVIRONMENT

We care about our environment, and not without cost. However, we work to minimise this and encourage our customers to accept their responsibility also. this includes the natural environment but also the immediate social environment – to improve peoples health and physical surroundings. To promote environmental quality we focus on key issues of sustainability, efficiency and longevity. The products that meet these criteria are not always the most cost effective. Other initiatives of sustainability include:

  • Reduction in printed publications
  • Efficient vehicles
  • Use of preferred suppliers and products
  • Recycling of waste materials